SHIPPING AND INSURANCE

We fully insure all our shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the conditions outlined in our Terms & Conditions.

We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to us for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and us within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.

When you will receive your order depends primarily on three factors

1. When we receive your payment (wires must be initiated/sent by you).
   • Please note that you will receive a Paid email once your payment is received.
2. Holding period after cleared payment.
   • Depending on your payment method, we will hold the order once payment is received and cleared. The hold periods by payment method are listed in checkout and in your confirmation email.
3. Shipping method and transit time.
   • UPS 3-Day Air is the fastest and most reliable method of shipping. These are usually delivered in 1-3 business days once in transit.
   • USPS is less consistent in both transit time and tracking accuracy.

All packages shipped are covered by insurance subject to certain conditions.  In the unlikely event that your order is Lost in Transit, you need to contact us immediately.   Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days.  For UPS, it is 3 calendar days.  You must contact us within 7 days since last tracking for USPS and 3 days since last tracking for UPS.  If you do not contact us by these timeframes, insurance will not cover the package.

Once you contact us, we research the shipment with the carrier and begin the claim process.  The claims process can take 30 or more days to resolve, and many Lost in Transit shipments end up getting delivered late.   If the package is delivered, you must notify us within 24 hours.

Though unlikely, if your order is damaged during transit and/or any items are missing we require you to contact us immediately so we can begin the claims process. If you have taken possession of a shipment that is damaged and/or is missing items, you have 2 days (48 hours) from the date of delivery to contact us.

Orders under $1000 will not require a signature unless that option is selected and paid for at checkout. Orders over $1000 will always require a signature for delivery. Please note, per our Terms and Conditions, once a package shows delivered, our responsibility ends. Please be available and attentive to receive the package when the courier arrives. Due to COVID 19, couriers are not always getting the signature.

Please note that we will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported within two (2) calendar days of recorded delivery, else we may deny any claim.

All orders for immediate delivery valued over $1000 (or currency equivalent) ship fully insured, Free Of Charge

Bullion delivery is currently available to the following countries: 

Depending on your method of payment, it is possible to have your order shipped to an address other than your billing address. If you pay with bank wire, ACH, Ethereum, Ripple, or bitcoin, you may have your order shipped wherever you please, with two exceptions, UPS locations and mail forwarding locations. 

We will notify you by email once your order ships.

You can choose how your order is shipped during the checkout process. In the “Order Notes” section of the checkout page, Write out the preferred way that you want your order to be shipped.

All orders will ship from one of 6 of our warehouse. We have warehouses in Miami Florida, NYC, Austin Texas, Utah, Delaware and in Las Vegas, Nevada.  We mask our return address on all packages as to not give away the contents of the package.

Yes! When products are shipped via the United States Postal Service, we can ship to a P.O. Box. Please note that insurance on shipments to P.O. Boxes ends as soon as the package shows delivered.

We can ship to such stores including UPS Stores, various mail and packing stores, freight forwarders, etc.   However, these are private businesses not owned by UPS, USPS, etc.   Therefore, our shipping insurance does not cover missing packages or items sent to these locations if the tracking shows delivered.

Orders are shipped in inconspicuous packaging via either USPS, UPS or FedEx.* All shipments are fully insured.

All UPS & FedEx shipments ship with a “No Will Call” restriction, meaning the package cannot be picked up from a UPS or FedEx location or just left at the delivery address. This is a precaution to prevent orders from being fraudulently intercepted.

UPS or FedEx will make three delivery attempts. If nobody is available at the delivery address to sign and accept delivery, the package will be returned to us.